True collaboration means having the ability to connect anytime, anywhere. But legacy communications systems do not always deliver the agile connection modern businesses and customers need. As a result, we are…
This article is condensed and originally appeared in UC Today. According to experts, ‘the Edge’ is where business comms should be. Allowing customers to directly call or text a business when…
Digital transformation was the theme at this year’s ITEXPO2020 show that took place in Miami, Florida from February 9 – 12, 2020. Flowroute exhibited at the event and was excited…
This article is condensed and originally appeared in VMBlog.com. Investing in omnichannel customer communication strategies is becoming a promising approach for business decision makers wanting to deliver increased ROI on…
In 2019, businesses and communication service providers (CSPs) continued to evolve their offerings and deliver value to their customers by integrating cloud-based communication capabilities into their product suites. As we…
This article is condensed and originally appeared in UC Today According to a 2018 Spiceworks survey, 98 percent of enterprises still use on-premises servers. The survey, which featured over 1000 IT professionals…
This article is condensed and originally appeared on VMBlog.com The perceived complexity around migrating services to the cloud is halting many businesses’ automation efforts, with more than 98 percent of businesses still…
Migration tips: Moving from legacy to cloud communications Cloud-based telecom services have become pivotal for organizations looking to scale new offerings and improve user experience for their customers. While there…
This article is condensed and originally appeared in UC Today The adoption of cloud-based communication services is widespread among businesses in the U.S. because these solutions allow companies to innovate…
Despite the handful of benefits cloud-based telecom services offer, some companies are still hesitant to embrace cloud solutions because they are still relatively new to the global market. As business…