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Texting has emerged as a front runner in modern customer communications. Many businesses are embracing this communication channel due to its ability to deliver on immediacy and significant ROI on…

This article is condensed and originally appeared on The Fast Mode website. In 2020, many companies were forced to rethink their current processes. Numerous businesses have had to move away…

This article is condensed and originally appeared on ContactCenterPipeline.com. As the shift to cloud-based services continues, the BYOC model offers an attractive option for customization, control and cost savings. The…

This article is condensed and originally appeared in BetaNews. The continued shift from traditional hardware systems to SaaS-based cloud offerings extends across departments, industries and organizations of all sizes. As…

Like many industries, the managed service and channel provider landscape has shifted considerably this year. As companies around the world continue to adopt remote operations at lightning speed, many have…

This article is condensed and originally appeared in The Fast Mode. To support the ever-increasing shift to remote work and build a competitive advantage, more businesses are making the transition…

This article is condensed and originally appeared in HealthTech. Cloud-based communication services are becoming more widely used across the business landscape—including organizations in the healthcare technology space. These tools help…

This article is condensed and originally appeared in MSP Insights. With the abrupt shift to working from home in recent months, many companies—including MSPs—have had to lean more heavily on…

This article is condensed and originally appeared in FEI. 3 common misconceptions enterprise leaders face when considering migration to cloud-based telecom. The adoption of cloud-based communication services is prevalent among…

This article is condensed and originally appeared in Integration Developer News. Navigating the pandemic, enterprises are weighing pros and cons of a ‘distributed’ or ‘in-office’ workforce. Flowroute’s Darach Beirne shares…

This article is condensed and originally appeared in VMblog. The abrupt shift to remote work this year has required businesses to rely more fully on digital technologies powered by the…

Delivering superior customer service is nonnegotiable in today’s climate. As end user’s communication preferences change, enterprises must also change the way they interact with their customers. Right now, companies around…