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Articles Utilizing SMS and MMS to Enhance the Customer Experie... February 26, 2021

Texting has emerged as a front runner in modern customer communications. Many businesses are embracing this communication channel due to its ability to deliver on immediacy and significant ROI on…

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Articles Whatā€™s in Store for Cloud-based Telecoms in 2021? February 3, 2021

This article is condensed and originally appeared on The Fast Mode website. In 2020, many companies were forced to rethink their current processes. Numerous businesses have had to move away…

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Articles Is It Time to BYOC (Be or Bring Your Own Carrier)? February 1, 2021

This article is condensed and originally appeared on ContactCenterPipeline.com. As the shift to cloud-based services continues, the BYOC model offers an attractive option for customization, control and cost savings. The…

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Articles Increasing telecom control: Breaking down the BYOC mo... October 28, 2020

This article is condensed and originally appeared in BetaNews. The continued shift from traditional hardware systems to SaaS-based cloud offerings extends across departments, industries and organizations of all sizes. As…

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Articles Leveraging MSPs to Boost Cloud-Telecom Services October 26, 2020

Like many industries, the managed service and channel provider landscape has shifted considerably this year. As companies around the world continue to adopt remote operations at lightning speed, many have…

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Articles Debunking Common Questions Hindering Adoption of Clou... October 21, 2020

This article is condensed and originally appeared in The Fast Mode. To support the ever-increasing shift to remote work and build a competitive advantage, more businesses are making the transition…

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Articles Debunking Common Myths of Cloud-based Telecom October 20, 2020

This article is condensed and originally appeared in HealthTech. Cloud-based communication services are becoming more widely used across the business landscapeā€”including organizations in the healthcare technology space. These tools help…

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Articles You Moved Your IT To The Cloud, Now What? October 8, 2020

This article is condensed and originally appeared in MSP Insights. With the abrupt shift to working from home in recent months, many companiesā€”including MSPsā€”have had to lean more heavily on…

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Articles Myth-Busting Concerns Around Cloud-Based Telecom October 6, 2020

This article is condensed and originally appeared in FEI. 3 common misconceptions enterprise leaders face when considering migration to cloud-based telecom. The adoption of cloud-based communication services is prevalent among…

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Articles Navigating Operations After Migrating to the Cloud September 9, 2020

This article is condensed and originally appeared in Integration Developer News. Navigating the pandemic, enterprises are weighing pros and cons of a ā€˜distributedā€™ or ā€˜in-officeā€™ workforce. Flowrouteā€™s Darach Beirne shares…

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