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Articles A Brief History of Telephony July 16, 2021

The world of telephony has evolved considerably since its inception. Through the years, telecommunications have evolved to meet the changing demands of the business world. Telephony devices, systems and services…

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Articles Support Business Evolution with SIP Trunking June 16, 2021

As the business world continues to embrace remote operations, companies are reconsidering how to power their telecom to best support a restructured workforce. The current business ecosystem is ushering in…

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In The Media Telecom APIs Power the Modern Business April 10, 2021

This article is condensed and originally appeared on the VMBlog Website New technologies have propelled digital transformation forward, while changing customer preferences have created competitive landscapes for business communications that…

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Articles The Advantages of a 100% Cloud-based Carrier April 3, 2021

At Flowroute, we’ve found success in taking a business approach that varies from traditional telecom carriers, but embraces the modern communication needs of enterprises and communication service providers (CSPs). Our…

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In The Media How CSPs Can Safeguard Customer Loyalty February 24, 2021

This article is condensed and originally appeared on the ITProPortal Website. Knowing the factors that contribute to customer separations can help CSPs revamp customer loyalty efforts. As many businesses have…

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Articles What’s in Store for Cloud-based Telecoms in 2021? February 3, 2021

This article is condensed and originally appeared on The Fast Mode website. In 2020, many companies were forced to rethink their current processes. Numerous businesses have had to move away…

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Articles Is It Time to BYOC (Be or Bring Your Own Carrier)? February 1, 2021

This article is condensed and originally appeared on ContactCenterPipeline.com. As the shift to cloud-based services continues, the BYOC model offers an attractive option for customization, control and cost savings. The…

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Articles Take Control of Telecom by Being Your Own Carrier December 15, 2020

This article is condensed and originally appeared on CloudTweaks.com. Being Your Own Carrier Departments and organizations of all sizes and across all industries are transitioning away from traditional hardware IT…

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Articles Increasing telecom control: Breaking down the BYOC mo... October 28, 2020

This article is condensed and originally appeared in BetaNews. The continued shift from traditional hardware systems to SaaS-based cloud offerings extends across departments, industries and organizations of all sizes. As…

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Articles Understanding Common Misconceptions and Historical Pi... October 9, 2020

This article is condensed and originally appeared in Telecom Ramblings. The adoption of SaaS-based cloud communication services has been steadily on the rise – propelled forward by the sudden shift…

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Articles Navigating Operations After Migrating to the Cloud September 9, 2020

This article is condensed and originally appeared in Integration Developer News. Navigating the pandemic, enterprises are weighing pros and cons of a ‘distributed’ or ‘in-office’ workforce. Flowroute’s Darach Beirne shares…

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Articles Leveraging Telecom APIs to Boost Omnichannel Customer... May 24, 2020

Delivering superior customer service is nonnegotiable in today’s climate. As end user’s communication preferences change, enterprises must also change the way they interact with their customers. Right now, companies around…

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