Just like skinning a cat, there are many ways to build High Availability into your telephone system. Obviously, you’re going to build in redundancies, and manage load balancing, because you…
Let’s talk about those pesky little so and sos that are always eating away at your profitability, costs. Better yet, let’s talk about an easy change that can help make…
The world of VoIP can be dangerous if you’re not paying attention. Protecting yourself and your business starts with knowing the threats. Mark Collier knows telephone security. As CTO and…
To get a pro’s advice on how to know if you and your VoIP provider are compatible, Flowroute talked to Mark Crane, VoIP developer and creator of FusionPBX. FusionPBX is…
OK, LOST left the airwaves before the Kardashians got famous, but the show still holds valuable lessons about how to treat your customers. It starts with trust. A recent study…
The person who sets up the goal is just as important as the one who scores, if not more so. It’s why you’re always looking for ways to get your…
When our cat, Mishka, stopped eating, the vet said there was very little chance it was anything other than her infected tooth driving her white blood cell count through the…
Identity theft is a preventable crime, if we all work together. A couple of month’s ago I wrote a post about a ridiculously large
Our brains instantly make snap judgments, and form very real perceptions and opinions about everything we encounter. The first thing every caller notices about your phone system is your
It’s 2013 and a phone call to customer service is still regarded as one of the most burdensome experiences. There are numerous services like LucyPhone or GetHuman that advertise a…
Transcoding is a danger to call quality and even call viability. The issue is, translating codecs can cause
“Why don’t you support G.722?” It’s a question we’ve heard more than once. People are very interested in G.722 wideband audio codec because
