In 2019, businesses and communication service providers (CSPs) continued to evolve their offerings and deliver value to their customers by integrating cloud-based communication capabilities into their product suites. As we…
This article is condensed and originally appeared in No Jitter. Avoid common pitfalls and ensure a smooth migration with a well-planned strategy that anticipates change. The cloud’s numerous business benefits,…
This week is International Fraud Awareness Week, which presents a good time to share a reminder about telecom fraud and how to safeguard business operations. The holiday season and November…
Investing in omnichannel customer communication strategies is becoming a higher priority for business decision makers looking to deliver increased ROI on their customer service IT investments. A report by Aberdeen…
Migration tips: Moving from legacy to cloud communications Cloud-based telecom services have become pivotal for organizations looking to scale new offerings and improve user experience for their customers. While there…
The Flowroute Customer Success Team, which is composed solely of Customer Support Engineers, works closely with customers to resolve any issues that may come up. The team’s ‘can do’ attitude,…
As more and more businesses turn to IP telephony resources for their communications needs, the obligation to address fraudsters and potential scams becomes increasingly urgent. Telecom fraud – like any…
The number of enterprises adopting a be-your-own-carrier (BYOC) model into their communication strategies has increased with the evolution of the cloud telecom market. This BYOC model is defined differently by…
This article originally appeared on UC Today. Despite the benefits APIs offer, selecting the right cloud-communications provider isn’t always simple. In fact, there is a growing mix of competing cloud…
This article is condensed and originally appeared on Capacity Media. As a result of enterprises’ needs for more agile cloud-based communication solutions, communication service providers (CSPs) are feeling the pressure…