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Articles What is Direct Media Delivery and Why Does Flowroute ... March 20, 2021

At Flowroute, we prioritize being able to deliver superior call quality and reliability at a fraction of the cost. How do we do it? Direct Media Delivery (DMD). This approach…

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Articles Report: Building a Stronger Future Through Modern Tel... March 8, 2021

As businesses regroup from the economic impact of this past year, they have the opportunity to revisit traditional processes and adapt to evolving landscapes to come back stronger than ever….

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Articles Utilizing SMS and MMS to Enhance the Customer Experie... February 26, 2021

Texting has emerged as a front runner in modern customer communications. Many businesses are embracing this communication channel due to its ability to deliver on immediacy and significant ROI on…

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Articles The Future of Cloud-based Telecom in 2021 January 24, 2021

In 2020, companies around the world had to rethink their operational processes and expand their library of cloud-based tools to support a sudden spike in remote and hybrid workers. Despite…

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Articles Best Practices for Phone Number Porting January 5, 2021

As the pandemic has emphasized the need for businesses to remain flexible, number porting can be a tremendous asset. Businesses who need to support remote workforces, change locations or switch…

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Articles Take Control of Telecom by Being Your Own Carrier December 15, 2020

This article is condensed and originally appeared on CloudTweaks.com. Being Your Own Carrier Departments and organizations of all sizes and across all industries are transitioning away from traditional hardware IT…

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Articles STIR/SHAKEN and Recent Updates from the FCC November 27, 2020

While technology continues to improve and sustain our connections to others, it is not without occasional challenges or intrusions. For many businesses, robocalls can be an annoying and potentially invasive…

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Articles Understanding the Threat: Telecom Fraud November 21, 2020

For one week every November, we’re reminded of the global efforts to protect against telecom fraud. During International Fraud Awareness Week, which takes place from November 15 – 21, it…

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Articles Taking Control of Telecom to Improve Guest Engagement... November 6, 2020

This article is condensed and originally appeared in Hospitality Tech. Transitioning communications and collaboration tools to the cloud has helped these companies improve interactions with teams and customers while also navigating…

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Articles What to Do After Migrating Your Contact Center to the... November 2, 2020

This article is condensed and originally appeared in the Contact Center Pipeline. What to Do After Migrating Your Contact Center to the Cloud Best practices to help guide your team…

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