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Articles Utilizing SMS and MMS to Enhance the Customer Experie... February 26, 2021

Texting has emerged as a front runner in modern customer communications. Many businesses are embracing this communication channel due to its ability to deliver on immediacy and significant ROI on…

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Articles The Future of Cloud-based Telecom in 2021 January 24, 2021

In 2020, companies around the world had to rethink their operational processes and expand their library of cloud-based tools to support a sudden spike in remote and hybrid workers. Despite…

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Articles Best Practices for Phone Number Porting January 5, 2021

As the pandemic has emphasized the need for businesses to remain flexible, number porting can be a tremendous asset. Businesses who need to support remote workforces, change locations or switch…

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Articles Take Control of Telecom by Being Your Own Carrier December 15, 2020

This article is condensed and originally appeared on CloudTweaks.com. Being Your Own Carrier Departments and organizations of all sizes and across all industries are transitioning away from traditional hardware IT…

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Articles STIR/SHAKEN and Recent Updates from the FCC November 27, 2020

While technology continues to improve and sustain our connections to others, it is not without occasional challenges or intrusions. For many businesses, robocalls can be an annoying and potentially invasive…

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Articles Understanding the Threat: Telecom Fraud November 21, 2020

For one week every November, we‚Äôre reminded of the global efforts to protect against telecom fraud. During International Fraud Awareness Week, which takes place from November 15 ‚Äď 21, it…

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Articles Taking Control of Telecom to Improve Guest Engagement... November 6, 2020

This article is condensed and originally appeared in¬†Hospitality Tech. Transitioning communications and collaboration tools to the cloud has helped these companies improve interactions with teams and customers while also navigating…

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Articles What to Do After Migrating Your Contact Center to the... November 2, 2020

This article is condensed and originally appeared in the Contact Center Pipeline. What to Do After Migrating Your Contact Center to the Cloud Best practices to help guide your team…

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Articles Increasing telecom control: Breaking down the BYOC mo... October 28, 2020

This article is condensed and originally appeared in BetaNews. The continued shift from traditional hardware systems to SaaS-based cloud offerings extends across departments, industries and organizations of all sizes. As…

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Articles Take Control of Your Telecom and BYOC (Be Your Own Ca... October 28, 2020

This article is condensed and originally appeared in VMblog. As businesses across the globe continue to adapt to the ongoing pandemic,¬†many have migrated to cloud-based¬†communication systems and workplace tools to…

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