While live chat, text messaging, social media, and email are popular methods for users to engage with an organization, voice is still at the center of many companies’ communications strategies….
While consumers communicate with businesses using a range of channels, studies show consumers still prefer calling a business and speaking to a live representative. However, consumers are reluctant to answer…
Migrating your organization’s communications to the cloud can be a complex process. Cloud-based communications offer numerous benefits to a company and its users, including scalability, efficiency, and flexibility. Cloud adoption…
If you are a CIO or developer, you have two options when your company or client asks you to investigate integrating text messaging into its app. Will you buy an…
Organizations are finding value in migrating to the cloud for improved efficiency and flexibility. Deloitte found that leaders in the IT space planned to move 41% of their workload to…
With an open rate of 82%, SMS remains one of the best ways to communicate with customers. Building this functionality into your company’s app or platform without help is no…
Consumers and businesses want to be able to communicate quickly and easily. Studies show that 93% of consumers prefer to send and receive text messages with local businesses. For many…
A programmable voice API can be quickly integrated into your company’s software and allows the company to bring its own devices or carrier. It grants users access to a carrier-grade…
In our ever-evolving distributed work ecosystem, more organizations see the value of cloud-based communications and enterprise collaboration tools. These solutions empower businesses and their teams with flexible, reliable, high-quality communications…
Customers are often a north star for businesses. Understanding customer personas and preferences help companies set effective strategies that drive loyalty and long-term business growth. However, there’s another side to…
The customer experience is critical to the long-term success of every company because it drives ongoing business and reflects customer perception of a brand or service. Collecting customer experience data…
As the business world continues to embrace remote operations, companies are reconsidering how to power their telecom to best support a restructured workforce. The current business ecosystem is ushering in…
