Tips & Resources

How to Scale Voice Services with an Expansive Numbers... October 30, 2023

Reliable and scalable voice services coupled with the right phone number are critical to a successful business. While consumers prefer messaging when they are at work, on lunch break, or…

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What Is a Programmable Voice API? August 22, 2023

A programmable voice API, an application program interface, enables two pieces of software to communicate. You can build voice applications and integrate calling into existing apps or systems, like customer…

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Build vs. Buy: Essential Considerations When Choosing... September 19, 2022

If you are a CIO or developer, you have two options when your company or client asks you to investigate integrating text messaging into its app. Will you buy an…

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Cloud Communication Migration Pitfalls to Avoid September 6, 2022

Organizations are finding value in migrating to the cloud for improved efficiency and flexibility. Deloitte found that leaders in the IT space planned to move 41% of their workload to…

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How to choose the developer SMS API: A guide for deve... September 5, 2022

With an open rate of 82%, SMS remains one of the best ways to communicate with customers. Building this functionality into your company’s app or platform without help is no…

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How To Compare SMS API Pricing for Value and Savings August 15, 2022

Consumers and businesses want to be able to communicate quickly and easily. Studies show that 93% of consumers prefer to send and receive text messages with local businesses. For many…

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How to Find the Right Managed Service Provider for Yo... June 1, 2022

In our ever-evolving distributed work ecosystem, more organizations see the value of cloud-based communications and enterprise collaboration tools. These solutions empower businesses and their teams with flexible, reliable, high-quality communications…

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The Importance of Knowing Your Customer: Tips for Man... May 18, 2022

Customers are often a north star for businesses. Understanding customer personas and preferences help companies set effective strategies that drive loyalty and long-term business growth. However, there’s another side to…

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Flowroute’s Net Promoter Score and Commitment t... June 25, 2021

The customer experience is critical to the long-term success of every company because it drives ongoing business and reflects customer perception of a brand or service. Collecting customer experience data…

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Support Business Evolution with SIP Trunking June 16, 2021

As the business world continues to embrace remote operations, companies are reconsidering how to power their telecom to best support a restructured workforce. The current business ecosystem is ushering in…

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Telecom APIs: A Key IT Tool to Scale Services and Imp... June 15, 2021

This article is condensed and originally appeared on the Network Computing Website. Businesses are actively using Telecom APIs to support their distributed workforces, boost customer service and retention, and enable…

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A Guide to 10DLC & Important Updates to Know May 22, 2021

Businesses have increasingly turned to texting as a way to interact with their customers. They have adopted the “Application-to-Person” (A2P) messaging approach to send messages in bulk from 10DLC phone…

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