Tips & Resources Programmable Voice 101 – Learn Everything You N... September 21, 2022

While consumers communicate with businesses using a range of channels,  studies show consumers still prefer calling a business and speaking to a live representative. However, consumers are reluctant to answer…

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Tips & Resources Essential Considerations When Migrating To a Cloud-Ba... September 21, 2022

Migrating your organization’s communications to the cloud can be a complex process. Cloud-based communications offer numerous benefits to a company and its users, including scalability, efficiency, and flexibility. Cloud adoption…

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Tips & Resources Build vs. Buy: Essential Considerations When Choosing... September 19, 2022

If you are a CIO or developer, you have two options when your company or client asks you to investigate integrating text messaging into its app. Will you buy an…

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Articles Cloud Communication Migration Pitfalls to Avoid September 6, 2022

Organizations are finding value in migrating to the cloud for improved efficiency and flexibility. Deloitte found that leaders in the IT space planned to move 41% of their workload to…

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Articles How to choose the developer SMS API: A guide for deve... September 5, 2022

With an open rate of 82%, SMS remains one of the best ways to communicate with customers. Building this functionality into your company’s app or platform without help is no…

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Articles How To Compare SMS API Pricing for Value and Savings August 15, 2022

Consumers and businesses want to be able to communicate quickly and easily. Studies show that 93% of consumers prefer to send and receive text messages with local businesses. For many…

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Articles What Is a Programmable Voice API? August 5, 2022

A programmable voice API can be quickly integrated into your company’s software and allows the company to bring its own devices or carrier. It grants users access to a carrier-grade…

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Articles How to Find the Right Managed Service Provider for Yo... June 1, 2022

In our ever-evolving distributed work ecosystem, more organizations see the value of cloud-based communications and enterprise collaboration tools. These solutions empower businesses and their teams with flexible, reliable, high-quality communications…

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Articles The Importance of Knowing Your Customer: Tips for Man... May 18, 2022

Customers are often a north star for businesses. Understanding customer personas and preferences help companies set effective strategies that drive loyalty and long-term business growth. However, there’s another side to…

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Articles Flowroute’s Net Promoter Score and Commitment t... June 25, 2021

The customer experience is critical to the long-term success of every company because it drives ongoing business and reflects customer perception of a brand or service. Collecting customer experience data…

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Articles Support Business Evolution with SIP Trunking June 16, 2021

As the business world continues to embrace remote operations, companies are reconsidering how to power their telecom to best support a restructured workforce. The current business ecosystem is ushering in…

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In The Media Telecom APIs: A Key IT Tool to Scale Services and Imp... June 15, 2021

This article is condensed and originally appeared on the Network Computing Website. Businesses are actively using Telecom APIs to support their distributed workforces, boost customer service and retention, and enable…

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