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Articles Taking Control of Telecom to Improve Guest Engagement... November 6, 2020

This article is condensed and originally appeared in Hospitality Tech. Transitioning communications and collaboration tools to the cloud has helped these companies improve interactions with teams and customers while also navigating…

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Articles What to Do After Migrating Your Contact Center to the... November 2, 2020

This article is condensed and originally appeared in the Contact Center Pipeline. What to Do After Migrating Your Contact Center to the Cloud Best practices to help guide your team…

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Articles Increasing telecom control: Breaking down the BYOC mo... October 28, 2020

This article is condensed and originally appeared in BetaNews. The continued shift from traditional hardware systems to SaaS-based cloud offerings extends across departments, industries and organizations of all sizes. As…

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Articles Take Control of Your Telecom and BYOC (Be Your Own Ca... October 28, 2020

This article is condensed and originally appeared in VMblog. As businesses across the globe continue to adapt to the ongoing pandemic, many have migrated to cloud-based communication systems and workplace tools to…

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Articles Leveraging MSPs to Boost Cloud-Telecom Services October 26, 2020

Like many industries, the managed service and channel provider landscape has shifted considerably this year. As companies around the world continue to adopt remote operations at lightning speed, many have…

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Articles Avoiding Common Pitfalls Leading to Customer, CSP Sep... October 25, 2020

There are many unique and situational reasons businesses might choose to leave their Communication Service Provider (CSP). Knowing what commonly leads to these separations can help a CSP ensure they…

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Articles Debunking Common Questions Hindering Adoption of Clou... October 21, 2020

This article is condensed and originally appeared in The Fast Mode. To support the ever-increasing shift to remote work and build a competitive advantage, more businesses are making the transition…

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Articles Debunking Common Myths of Cloud-based Telecom October 20, 2020

This article is condensed and originally appeared in HealthTech. Cloud-based communication services are becoming more widely used across the business landscape—including organizations in the healthcare technology space. These tools help…

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Articles Detecting Call Center Fraud with Advanced Signaling October 16, 2020

Call Center fraud can have drastic impacts on the business the call center supports, as well as the customers who engage with the call center and share their data. Additionally,…

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Articles Understanding Common Misconceptions and Historical Pi... October 9, 2020

This article is condensed and originally appeared in Telecom Ramblings. The adoption of SaaS-based cloud communication services has been steadily on the rise – propelled forward by the sudden shift…

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