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Articles Flowroute shares trends likely to impact enterprise c... December 2, 2019

In 2019, businesses and communication service providers (CSPs) continued to evolve their offerings and deliver value to their customers by integrating cloud-based communication capabilities into their product suites. As we…

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Articles 3 Tips for Success in Telecom-to-Cloud Migration December 1, 2019

This article is condensed and originally appeared in No Jitter. Avoid common pitfalls and ensure a smooth migration with a well-planned strategy that anticipates change. The cloud’s numerous business benefits,…

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Articles How to safeguard your business against telecom fraud ... November 17, 2019

This week is International Fraud Awareness Week, which presents a good time to share a reminder about telecom fraud and how to safeguard business operations. The holiday season and November…

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Articles Leveraging Telecom APIs to Bring Your Omnichannel Cus... November 8, 2019

Investing in omnichannel customer communication strategies is becoming a higher priority for business decision makers looking to deliver increased ROI on their customer service IT investments. A report by Aberdeen…

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Articles Migration tips: Moving from legacy to cloud communica... October 30, 2019

Migration tips: Moving from legacy to cloud communications Cloud-based telecom services have become pivotal for organizations looking to scale new offerings and improve user experience for their customers. While there…

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Articles The Flowroute Customer Success Team Difference October 24, 2019

The Flowroute Customer Success Team, which is composed solely of Customer Support Engineers, works closely with customers to resolve any issues that may come up. The team’s ‘can do’ attitude,…

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Articles How Telecom Fraud Continues to Evolve – and What Bu... July 31, 2019

As more and more businesses turn to IP telephony resources for their communications needs, the obligation to address fraudsters and potential scams becomes increasingly urgent. Telecom fraud – like any…

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Articles Identifying a Be-Your-Own-Carrier (BYOC) Model that W... July 22, 2019

The number of enterprises adopting a be-your-own-carrier (BYOC) model into their communication strategies has increased with the evolution of the cloud telecom market. This BYOC model is defined differently by…

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Articles Checklist for Evaluating API Providers May 9, 2019

This article originally appeared on UC Today.  Despite the benefits APIs offer, selecting the right cloud-communications provider isn’t always simple. In fact, there is a growing mix of competing cloud…

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Articles How Enterprise Cloud Communications are Driving Digit... May 2, 2019

This article is condensed and originally appeared on Capacity Media.  As a result of enterprises’ needs for more agile cloud-based communication solutions, communication service providers (CSPs) are feeling the pressure…

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