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Security announcement: FreePBX Vulnerability Patch April 8, 2014

If you’re using FreePBX, there’s a good chance you need to secure it.

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How mobile changes everything for call centers April 8, 2014

Mobile technology has changed everything by putting the world at all our fingertips. The way we expect to interact with information has evolved dramatically. And because they are essentially a…

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Reselling SIP trunking part 3: The technical setup April 7, 2014

Now that you’ve got the business side of SIP trunking ingrained in your brain, your empire only one step away. Granted it’s the most important part, the actual delivery of…

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Reselling SIP trunking part 2: How to be competitive April 2, 2014

As you may have already read, there is money to be made reselling SIP trunking. But simply calling yourself a SIP trunking provider and buying Google Adwords isn’t a recipe…

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Reselling SIP trunking part 1: Where is the money? April 1, 2014

Provisioning telephone service is no longer reserved for megalithic copper-based boa constrictors – thanks to the Internet. Advancements in technology have removed infrastructure investment hurdles that used to keep the…

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The secret to connecting your small business with mor... March 26, 2014

The secret is toll-free numbers. And here’s why it’s a secret.

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Keep passwords from destroying your business March 25, 2014

A handful of characters is all that stands between your data and a long line of cyber criminals anxious to infiltrate your systems, disrupt your business, and steal your precious…

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How long until your landline is dead? March 18, 2014

If you pay attention to the market trends, the copper-based PSTN is on life support. While as recently as 2008, more than 75% of households were talking over the POTS…

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How to keep your VoIP implementation from taking fore... March 13, 2014

Forever is a long time. And presumably, you’d like your VoIP implementation to be completed sometime before then. Last year, I wrote a post about the features you need to…

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How SIP trunking makes your business more adaptable March 11, 2014

Your business is going to change. Your industry is going to shift. The way you operate will require adjustments. A search for efficiency will drive adaptations. The hunt for greater…

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Building Call Centers in the Cloud March 10, 2014

A few weeks ago, when I told you all about innovating your phone system with telecom apps, I mentioned Calltacular as a business built using Plivo. Well, Calltacular saw the…

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Flowroute support team recognized for service February 25, 2014

We’re proud to announce that on Friday, February 21, 2014, our team of support engineers was awarded silver in the Front-Line Customer Service Team of the Year – Technology Industries…

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