This article is condensed and originally appeared on The Fast Mode website.
In 2020, many companies were forced to rethink their current processes. Numerous businesses have had to move away from regular operations and expand their library of cloud-based tools. Despite 2020 coming to a close, in 2021, many organizations will be managing some of the same issues that they were facing, such as balancing the inconsistency of the economy, challenges around staffing, and logistics of ensuring safe in-person or remote operations and service.
In response to these challenges, we will see trends in telecom services and solutions that will help companies adapt. There will also be an opportunity for Communications Service Providers (CSPs) to better cater to their customers through modern tools and technologies. Below are four key areas that will impact enterprise communications in 2021 and beyond.
The shift to 5G has been a growing trend for approximately five years. Its rise presents an opportunity for CSPs to explore new revenue growth opportunities and uncover additional ways to solve customer pain points through faster, more reliable services with updated tools. For example, 5G technology could make use of Artificial Intelligence (AI) and can also play an important role in facilitating communications at the edge.
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