This article is condensed and originally appeared on the Telecom Ramblings Website
In today’s world, there are myriad challenges and hurdles that business leaders must overcome, especially as the economy recovers from the disruption during 2020. Over the previous 12 months, businesses have leaned heavily on digital tools and resources to continue operating in a distanced, contactless environment. Among the many digital trends that have emerged, an increased reliance on cloud-based tools has become more prevalent.
Now, many businesses are beginning their second year of cloud technology investment and they are likely looking to deepen the impact of their tools and continue forging the path toward sustained growth and success. Along with their current resources comes an opportunity to expand their toolkit. There are a few technologies that can seamlessly integrate with many IT tools while unlocking new ways to deliver better customer experiences and more streamlined operations. One of the most powerful and simple options is Application Program Interfaces (APIs).
For companies that want to scale and become more resilient, APIs can be the key to reaching these goals. APIs integrate new telecom capabilities with existing functionalities, such as calling, messaging and video chat and even number porting or securing records of call details.
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