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Articles A Brief History of Telephony July 16, 2021

The world of telephony has evolved considerably since its inception. Through the years, telecommunications have evolved to meet the changing demands of the business world. Telephony devices, systems and services…

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In The Media Why Businesses Need Reliable Voice Calling Solutions July 12, 2021

This article is condensed and originally appeared on the¬†BetaNews.com Website. Historically, voice calling has been the default method for businesses to interact with their employees and customers. Although more modern…

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In The Media Voice Calling is a Non-Negotiable Business Communicat... July 2, 2021

This article is condensed and originally appeared on the¬†Telecom Ramblings Website. Voice calls have always had a role to play in powering connections between brands and customers. However, the rise…

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In The Media Tapping the Business Potential of Telecom APIs April 10, 2021

This article is condensed and originally appeared on the No Jitter Website Competitive differentiation, improved customer retention, and continued ROI are three benefits. Robust communication systems are essential to the…

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In The Media The Business Benefits of Telecom APIs April 7, 2021

This article is condensed and originally appeared on the Telecom Ramblings Website In today‚Äôs world, there are myriad challenges and hurdles that business leaders must overcome, especially as the economy…

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Articles Report: Building a Stronger Future Through Modern Tel... March 8, 2021

As businesses regroup from the economic impact of this past year, they have the opportunity to revisit traditional processes and adapt to evolving landscapes to come back stronger than ever….

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In The Media How to Strengthen Customer Retention and Loyalty February 24, 2021

This article is condensed and originally appeared on the¬†Telecom Reseller Website. The onset of a new year can bring the potential for new opportunities and new challenges. In 2021, communication…

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In The Media How CSPs Can Safeguard Customer Loyalty February 24, 2021

This article is condensed and originally appeared on the ITProPortal Website. Knowing the factors that contribute to customer separations can help CSPs revamp customer loyalty efforts. As many businesses have…

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Articles Avoid Customer, CSP Separations and Boost Customer Lo... February 12, 2021

This article is condensed and originally appeared on the VMBlog Website. The cloud-based telecom provider market is brimming with competition. New technologies continue to emerge that are simplifying and streamlining…

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Articles Understanding Why Customers Separate from CSPs February 10, 2021

This article is condensed and originally appeared on the UC Today website. Customer needs are evolving. Many customers are prioritizing enhanced communications, speed and transparency with services. In response, the…

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Articles The Future of Cloud-based Telecom in 2021 January 24, 2021

In 2020, companies around the world had to rethink their operational processes and expand their library of cloud-based tools to support a sudden spike in remote and hybrid workers. Despite…

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Articles Tips for Communication Service Providers to Mitigate ... January 20, 2021

This article is condensed and originally appeared on Beta News.com. Telecom companies have become integral in our hyper-connected modern world. In the past, most telco revenue was generated from voice…

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