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In The Media How to Strengthen Customer Retention and Loyalty February 24, 2021

This article is condensed and originally appeared on the Telecom Reseller Website. The onset of a new year can bring the potential for new opportunities and new challenges. In 2021, communication…

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In The Media How CSPs Can Safeguard Customer Loyalty February 24, 2021

This article is condensed and originally appeared on the ITProPortal Website. Knowing the factors that contribute to customer separations can help CSPs revamp customer loyalty efforts. As many businesses have…

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Articles Avoid Customer, CSP Separations and Boost Customer Lo... February 12, 2021

This article is condensed and originally appeared on the VMBlog Website. The cloud-based telecom provider market is brimming with competition. New technologies continue to emerge that are simplifying and streamlining…

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Articles Understanding Why Customers Separate from CSPs February 10, 2021

This article is condensed and originally appeared on the UC Today website. Customer needs are evolving. Many customers are prioritizing enhanced communications, speed and transparency with services. In response, the…

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Articles The Future of Cloud-based Telecom in 2021 January 24, 2021

In 2020, companies around the world had to rethink their operational processes and expand their library of cloud-based tools to support a sudden spike in remote and hybrid workers. Despite…

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Articles Tips for Communication Service Providers to Mitigate ... January 20, 2021

This article is condensed and originally appeared on Beta News.com. Telecom companies have become integral in our hyper-connected modern world. In the past, most telco revenue was generated from voice…

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Articles Best Practices for Phone Number Porting January 5, 2021

As the pandemic has emphasized the need for businesses to remain flexible, number porting can be a tremendous asset. Businesses who need to support remote workforces, change locations or switch…

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Articles How the Hospitality Industry Can Benefit from Messagi... November 21, 2020

As people make plans for future travel in 2021, it is important that hospitality groups explore ways to engage with consumers and make them feel safe. The COVID-19 pandemic has…

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Articles Understanding the Threat: Telecom Fraud November 21, 2020

For one week every November, we’re reminded of the global efforts to protect against telecom fraud. During International Fraud Awareness Week, which takes place from November 15 – 21, it…

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Articles Taking Control of Telecom to Improve Guest Engagement... November 6, 2020

This article is condensed and originally appeared in Hospitality Tech. Transitioning communications and collaboration tools to the cloud has helped these companies improve interactions with teams and customers while also navigating…

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