Customers are often a north star for businesses. Understanding customer personas and preferences help companies set effective strategies that drive loyalty and long-term business growth. However, there’s another side to…
Each November, we’re reminded of the global efforts to protect against telecom fraud during International Fraud Awareness Week. As a refresher, telecom fraud includes any activity designed to abuse and…
The world of telephony has evolved considerably since its inception. Through the years, telecommunications have evolved to meet the changing demands of the business world. Telephony devices, systems and services…
This article is condensed and originally appeared on the BetaNews.com Website. Historically, voice calling has been the default method for businesses to interact with their employees and customers. Although more modern…
This article is condensed and originally appeared on the Telecom Ramblings Website. Voice calls have always had a role to play in powering connections between brands and customers. However, the rise…
This article is condensed and originally appeared on the No Jitter Website Competitive differentiation, improved customer retention, and continued ROI are three benefits. Robust communication systems are essential to the…
This article is condensed and originally appeared on the Telecom Ramblings Website In today’s world, there are myriad challenges and hurdles that business leaders must overcome, especially as the economy…
As businesses regroup from the economic impact of this past year, they have the opportunity to revisit traditional processes and adapt to evolving landscapes to come back stronger than ever….
This article is condensed and originally appeared on the Telecom Reseller Website. The onset of a new year can bring the potential for new opportunities and new challenges. In 2021, communication…
This article is condensed and originally appeared on the ITProPortal Website. Knowing the factors that contribute to customer separations can help CSPs revamp customer loyalty efforts. As many businesses have…
This article is condensed and originally appeared on the VMBlog Website. The cloud-based telecom provider market is brimming with competition. New technologies continue to emerge that are simplifying and streamlining…
This article is condensed and originally appeared on the UC Today website. Customer needs are evolving. Many customers are prioritizing enhanced communications, speed and transparency with services. In response, the…
