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In The Media How to Strengthen Customer Retention and Loyalty February 24, 2021

This article is condensed and originally appeared on the Telecom Reseller Website. The onset of a new year can bring the potential for new opportunities and new challenges. In 2021, communication…

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Articles Getting to Know Flowroute APIs February 5, 2021

Customization is the key to getting the most out of your telephony resources. Through Application Programming Interfaces (APIs), businesses can tweak and tailor telephony offerings in order to better meet…

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Articles Is It Time to BYOC (Be or Bring Your Own Carrier)? February 1, 2021

This article is condensed and originally appeared on ContactCenterPipeline.com. As the shift to cloud-based services continues, the BYOC model offers an attractive option for customization, control and cost savings. The…

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Articles The Future of Cloud-based Telecom in 2021 January 24, 2021

In 2020, companies around the world had to rethink their operational processes and expand their library of cloud-based tools to support a sudden spike in remote and hybrid workers. Despite…

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Articles How CSPs Can Leverage Messaging to Boost Services August 25, 2020

The benefits of embedding real time communications features into business and consumer applications are becoming increasingly widespread. People prefer the ease of click-to-call from within a web experience, social media…

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Articles Leveraging Telecom APIs to Boost Omnichannel Customer... May 24, 2020

Delivering superior customer service is nonnegotiable in today’s climate. As end user’s communication preferences change, enterprises must also change the way they interact with their customers. Right now, companies around…

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Articles STIR/SHAKEN 101 February 5, 2020

It seems as though nearly every person with a phone has experienced an increase in robocalling in recent years. In 2019, 58.5 billion robocalls were placed nationwide, equaling approximately 178.3…

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Articles The Emergence of Artificial Intelligence in Enterpris... February 3, 2020

Artificial intelligence (AI) is dominating conversations in the tech industry, with researchers suggesting that by 2025, the AI market will be valued at $169 billion. Implementing AI-enabled technologies in business…

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Articles Powering Contact Centers with International Numbers January 22, 2020

In today’s competitive business ecosystem, it has become increasingly imperative for cloud-based communication service providers (CSPs) to provide customers, vendors and key stakeholders with seamless communication tools. Customers expect quick…

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Articles How Telecom APIs Facilitate Business Evolution December 10, 2019

The global telecom API market has grown significantly over the past several years and is predicted to continue to grow as more communication service providers (CSPs) look to automate and…

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