This article is condensed and originally appeared on the AIThority Website.
With the long road of economic recovery ahead, businesses face substantial challenges to getting back on track. In the past year, many company leaders have boosted their company’s digital capabilities by adopting new tools and services that power remote workforces and contactless customer engagement. Because of the flexibility and ease these resources provide, cloud-based technologies have become some of the most popular options for many enterprises.
Following a strong wave of initial cloud investments in 2020, organizations may want to learn how they can expand on these technologies in order to set themselves up for success and future growth. Not only are these businesses well-positioned to go further with their existing tools but they are likely now comfortable with layering on new tools to their suites.
Businesses have several options for tools that can seamlessly integrate with the resources they already have while creating potential for better customer experiences and improved marketing operations. A top choice among these options is telecom Application Program Interfaces (APIs).
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