by William King, originally posted on Quentus Technologies blog. Intro to Flowroute SMS Flowroute has added SMS functionality to their arsenal of quality communication services. For enhanced usability in the…
We frequently receive requests from customers asking us to provide them with recommendations for IP-based equipment (phones, routers, endpoints) and PBXs that work seamlessly with Flowroute’s calling and messaging capabilities….
We’re all told that the number porting process is highly regulated and that there are time frames for each step of the process. It should all be very predictable and…
We are thankful that the FCC attempts to regulate the porting process to protect businesses large and small, but regulation is never enough to ensure carriers work effectively with one…
For the sake of simplicity, some companies are choosing not to manage conference calling on their Private Branch Exchange (PBX). Instead, they’re outsourcing that functionality to conference calling services. There…
SMS is the foundation of mobile marketing and is the most powerful way to engage your customers. Take for instance that 98% of text messages are read within 90 seconds….
You took the wrong exit off of the freeway, now you’re lost in a bad neighborhood and your door locks are broken. That’s what it feels like when you choose…
Trying to leverage your brand on sales calls? Searching for another way to treat your clients with a personalized touch? You’re in luck. Caller-ID Name (CNAM) is a fast, easy…
APIs are driving innovation in telecom, and this week our head of operations, Justin Grow appeared on ClueCon Weekly to discuss our new API and how it is being utilized…
According to Pindrop Security, one in every 2,500 calls is a fraud attempt. Call center fraud is on the rise, especially with the increased use of IP-telephony, making it cheap…
One way audio is a common issue that we’re often called upon to troubleshoot. Frequently, the reason for the trouble falls under a couple of easy diagnoses. Here are some…
