SIP trunking providers: 4 facts IT needs to know

Posted on July 2, 2014 by

Wes is an IT contractor who provides support to small and medium sized businesses in Chicago. He began exploring IP telephony a year ago but when a client requested a VoIP installation. To keep his customers happy (and up to date), Wes got real serious about Internet phone service, real fast. Here’s what he learned as he dove into the world of SIP trunking.


SIP trunking should be supportive

Even with a strong background in IT, Wes had a lot of questions as he began to build phone systems. He explained the first voice service provider he tried, “provided no support whatsoever.”

Wes found Flowroute through a suggestion from PBX in a Flash. “From the initial point of contact, Flowroute staff were extremely friendly, and extremely patient. In cases when I’ve boxed myself into a corner, even if it had nothing to do with Flowroute, support went out of their way to pull me out of it.

The confidence Wes gained from Flowroute support was huge for his business. “Once we found out how well Flowroute worked for one customer, I built a business model doing these deployments for other businesses.”

SIP trunking should be easy

There’s a misconception in the industry that telecom is hard to work with and you should budget weeks or months for implementations.

With his first provider, Wes spent “a good three days trying to get my PBX to connect to their system.” But he’s found the Flowroute system configurator saves him hours of config time. “Within about 30 seconds of getting my Flowroute SIP credentials, I was connected and ready to go.”

SIP trunking should make businesses stronger

“I found a significant savings over any of the traditional carriers,” Wes said. And recognizing that phone lines are something no business can do without, Wes sees the operational savings as a huge benefit for any business. His first deployment with Flowroute is already saving his customer over 75% off their old AT&T bill.

Wes doesn’t make his customers compromise quality for savings. “The quality is excellent,” he said. “I cannot tell the difference between Flowroute and the copper lines my customers used to have.”

Telecom should be taken seriously

“Flowroute was not the first company I went with,” Wes admitted. “But Flowroute seemed to be the first company that took it seriously.”