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Articles 5 Considerations for a Smooth CCaaS Migration January 17, 2019

For businesses that rely on contact centers to field customer inquiries and manage customer service issues, any disruption in network connectivity can lead to a loss of business and damaged…

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Articles Selecting the Right Communications Partner January 15, 2019

CPaaS (Communications Platform-as-a-Service) has rapidly emerged in the last few years to provide application developers with easy access to the specific communications features they need, without having to make a…

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Articles The Power of Telecom APIs and Cloud Communications January 9, 2019

Cloud computing continues to deliver significant benefits to enterprises across a variety of business processes and activities. In particular, cloud communication services have become an integral part of the digital…

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Articles Cloud – The Foundation for Digital Transformati... December 3, 2018

In today’s global economy, where the rate of technology change continues to accelerate, it is either disrupt or risk being disrupted. Existing vendors and new entrants, leveraging technologies that didn’t…

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Events Nemertes and Flowroute Host Webcast on How to Select ... November 26, 2018

Nemertes’s Irwin Lazar to discuss the key decision criteria communication service providers should consider when moving to the cloud SEATTLE, WA. November 26, 2018 – Flowroute Inc., a West Company,…

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Articles Four important considerations when selecting a SIP tr... October 9, 2018

The adoption of cloud communications is growing at a significant clip – according to Eastern Management Group that trend will only continue. The analyst firm predicts that the SIP trunking…

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Articles Is Your Voice Network Ready for the Growth of Virtual... September 12, 2018

As consumers, most of us are familiar with virtual assistants like Amazon’s Alexa and the Google Assistant to help us track down information, make calls and order groceries using just…

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Developers TLS support for Flowroute SIP Signaling September 11, 2018

TLS support for Flowroute SIP Signaling Transport Layer Security (TLS) is used to encrypt the SIP signal. With Flowroute’s support of TLS, communications from your system(s) to our edge proxies…

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Articles West Corporation completes the acquisition of Flowrou... August 28, 2018

In 2007, Flowroute was founded on the idea that getting a phone number should be as easy as getting an email account. Over the last 11 years, the Flowroute team…

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Articles Audio and Call Quality Takes Center Stage August 13, 2018

A survey from Accenture found that consumers that own in-home digital voice assistant devices are using their smartphones less often for entertainment and online purchasing. “Digital voice assistant devices are…

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