For businesses that rely on contact centers to field customer inquiries and manage customer service issues, any disruption in network connectivity can lead to a loss of business and damaged…

CPaaS (Communications Platform-as-a-Service) has rapidly emerged in the last few years to provide application developers with easy access to the specific communications features they need, without having to make a…

Cloud computing continues to deliver significant benefits to enterprises across a variety of business processes and activities. In particular, cloud communication services have become an integral part of the digital…

In today’s global economy, where the rate of technology change continues to accelerate, it is either disrupt or risk being disrupted. Existing vendors and new entrants, leveraging technologies that didn’t…

Nemertes’s Irwin Lazar to discuss the key decision criteria communication service providers should consider when moving to the cloud SEATTLE, WA. November 26, 2018 – Flowroute Inc., a West Company,…

The adoption of cloud communications is growing at a significant clip – according to Eastern Management Group that trend will only continue. The analyst firm predicts that the SIP trunking…

As consumers, most of us are familiar with virtual assistants like Amazon’s Alexa and the Google Assistant to help us track down information, make calls and order groceries using just…

TLS support for Flowroute SIP Signaling Transport Layer Security (TLS) is used to encrypt the SIP signal. With Flowroute’s support of TLS, communications from your system(s) to our edge proxies…

In 2007, Flowroute was founded on the idea that getting a phone number should be as easy as getting an email account. Over the last 11 years, the Flowroute team…

A survey from Accenture found that consumers that own in-home digital voice assistant devices are using their smartphones less often for entertainment and online purchasing. “Digital voice assistant devices are…