Articles
Detecting Call Center Fraud with Advanced Signaling
October 16, 2020
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Call Center fraud can have drastic impacts on the business the call center supports, as well as the customers who engage with the call center and share their data. Additionally,…
Articles
Is CNAM right for your business?
August 4, 2020
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Caller ID is a widely used phone system feature that identifies an incoming caller by a phone number. The feature provides a valuable piece of information and it’s often one…
Articles
The Case for Not Unmasking Caller-ID
July 26, 2020
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Since the Federal Communications Commission (FCC) passed the Truth in Caller-ID Act (TiCA) of 2009, the agency continues to crack down on caller-ID “spoofing.” This is the practice of modifying…
Articles
Caller ID Spoofing: The Good, the bad, the ugly
November 28, 2017
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Have you received calls lately from local numbers, and then you’ve answered it because you thought it was someone you know? You are not alone. Caller ID lets consumers avoid…
