A Checklist for Migrating Your Contact Center to the ...
April 15, 2020
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This article is condensed and originally appeared in Contact Center Pipeline. A thoughtful game plan to simplify the migration process from planning to execution. Numerous businesses rely on contact centers…
Flowroute shares trends likely to impact enterprise c...
December 2, 2019
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In 2019, businesses and communication service providers (CSPs) continued to evolve their offerings and deliver value to their customers by integrating cloud-based communication capabilities into their product suites. As we…
5 Considerations for a Smooth CCaaS Migration
January 17, 2019
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For businesses that rely on contact centers to field customer inquiries and manage customer service issues, any disruption in network connectivity can lead to a loss of business and damaged…
