Eastern Management Group (EMG) has ranked Flowroute as top-rated SIP Trunking Provider for 2020 in Customer Satisfaction! EMG surveyed more than 4,000 IT managers and asked them to evaluate 29…
There is clear trend in that businesses are moving away from primary rate interface (PRI) and towards internet protocol, which includes leveraging session initiation protocol (SIP) trunking as a key…
Although industry naysayers claimed voice was dead, phone calls remain an integral part of enterprise and end user communication strategies. And while the platforms we use to communicate have evolved…
Every phone call consists of two components, signaling and media. Signaling does the work of establishing, maintaining, and tearing down the call. Media is the actual call audio. On a…
Before diving into how a SIP trunk works let’s explore how a traditional phone call works. Imagine you’re making a call on a landline phone. You dial the number you…
Session Initiation Protocol or SIP trunking is a telephone service delivered most commonly via the internet. SIP trunks are provided by internet telephony service providers (ITSP) instead of the traditional…
SIP trunking is not a new business solution or even a new technology; however, it continues to grow in popularity for enterprises and communication services providers (CSPs) looking to cut…
Artificial intelligence (AI) is dominating conversations in the tech industry, with researchers suggesting that by 2025, the AI market will be valued at $169 billion. Implementing AI-enabled technologies in business…
For businesses that rely on contact centers to field customer inquiries and manage customer service issues, any disruption in network connectivity can lead to a loss of business and damaged…
CPaaS (Communications Platform-as-a-Service) has rapidly emerged in the last few years to provide application developers with easy access to the specific communications features they need, without having to make a…
Cloud computing continues to deliver significant benefits to enterprises across a variety of business processes and activities. In particular, cloud communication services have become an integral part of the digital…
The adoption of cloud communications is growing at a significant clip – according to Eastern Management Group that trend will only continue. The analyst firm predicts that the SIP trunking…
