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Articles How SIP makes phone calls happen May 31, 2020

Every phone call consists of two components, signaling and media. Signaling does the work of establishing, maintaining, and tearing down the call. Media is the actual call audio. On a…

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Articles Extend your legacy phone system investment with SIP t... May 30, 2020

Before diving into how a SIP trunk works let’s explore how a traditional phone call works. Imagine you’re making a call on a landline phone. You dial the number you…

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Articles The Basics of Getting Started with SIP Trunking May 29, 2020

Session Initiation Protocol or SIP trunking is a telephone service delivered most commonly via the internet. SIP trunks are provided by internet telephony service providers (ITSP) instead of the traditional…

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Articles Benefits of Modern SIP Trunking May 14, 2020

SIP trunking is not a new business solution or even a new technology; however, it continues to grow in popularity for enterprises and communication services providers (CSPs) looking to cut…

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Articles Leveraging International DIDs to Support Global Enter... March 10, 2020

This article is condensed and originally appeared in UC Today. Whether companies have a handful of customers abroad or a whole host of regional offices, today’s global businesses need global…

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Articles The Emergence of Artificial Intelligence in Enterpris... February 3, 2020

Artificial intelligence (AI) is dominating conversations in the tech industry, with researchers suggesting that by 2025, the AI market will be valued at $169 billion. Implementing AI-enabled technologies in business…

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Articles Flowroute Rated Number One SIP Trunk Provider for 201... August 28, 2019

Eastern Management Group (EMG) has ranked Flowroute as top-rated SIP Trunking Provider for 2019 in Customer Satisfaction! EMG surveyed more than 3,000 IT managers, and asked them to evaluate 29…

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Articles 5 Considerations for a Smooth CCaaS Migration January 17, 2019

For businesses that rely on contact centers to field customer inquiries and manage customer service issues, any disruption in network connectivity can lead to a loss of business and damaged…

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Articles Selecting the Right Communications Partner January 15, 2019

CPaaS (Communications Platform-as-a-Service) has rapidly emerged in the last few years to provide application developers with easy access to the specific communications features they need, without having to make a…

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Articles The Power of Telecom APIs and Cloud Communications January 9, 2019

Cloud computing continues to deliver significant benefits to enterprises across a variety of business processes and activities. In particular, cloud communication services have become an integral part of the digital…

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