Customization is the key to getting the most out of your telephony resources. Through Application Programming Interfaces (APIs), businesses can tweak and tailor telephony offerings in order to better meet…
This article is condensed and originally appeared on Beta News.com. Telecom companies have become integral in our hyper-connected modern world. In the past, most telco revenue was generated from voice…
The past year has proven to be different than anyone could have anticipated with the onset of the novel coronavirus and the resulting impacts that have continued to influence industries…
It seems as though nearly every person with a phone has experienced an increase in robocalling in recent years. In 2019, 58.5 billion robocalls were placed nationwide, equaling approximately 178.3…
Artificial intelligence (AI) is dominating conversations in the tech industry, with researchers suggesting that by 2025, the AI market will be valued at $169 billion. Implementing AI-enabled technologies in business…
In today’s competitive business ecosystem, it has become increasingly imperative for cloud-based communication service providers (CSPs) to provide customers, vendors and key stakeholders with seamless communication tools. Customers expect quick…
As new technologies arise and continue to transform business operations, many companies are choosing to outsource their IT departments to leverage experts that can help the company take advantage of…
The global telecom API market has grown significantly over the past several years and is predicted to continue to grow as more communication service providers (CSPs) look to automate and…
Flowroute launched its new Edge strategy in 2018. This campaign introduced more modern Points of Presence (PoPs) across international and domestic locations. The upgrade allowed for a significantly improved network…
Investing in omnichannel customer communication strategies is becoming a higher priority for business decision makers looking to deliver increased ROI on their customer service IT investments. A report by Aberdeen…
