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Articles STIR/SHAKEN 101 February 5, 2020

It seems as though nearly every person with a phone has experienced an increase in robocalling in recent years. In 2019, 58.5 billion robocalls were placed nationwide, equaling approximately 178.3…

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Articles The Emergence of Artificial Intelligence in Enterpris... February 3, 2020

Artificial intelligence (AI) is dominating conversations in the tech industry, with researchers suggesting that by 2025, the AI market will be valued at $169 billion. Implementing AI-enabled technologies in business…

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Articles Powering Contact Centers with International Numbers January 22, 2020

In today’s competitive business ecosystem, it has become increasingly imperative for cloud-based communication service providers (CSPs) to provide customers, vendors and key stakeholders with seamless communication tools. Customers expect quick…

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Articles How MSPs/VARs can help companies take advantage of th... January 6, 2020

As new technologies arise and continue to transform business operations, many companies are choosing to outsource their IT departments to leverage experts that can help the company take advantage of…

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Articles How Telecom APIs Facilitate Business Evolution December 10, 2019

The global telecom API market has grown significantly over the past several years and is predicted to continue to grow as more communication service providers (CSPs) look to automate and…

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Articles Flowroute Making Enhancements to Network Performance ... December 1, 2019

Flowroute launched its new Edge strategy in 2018. This campaign introduced more modern Points of Presence (PoPs) across international and domestic locations. The upgrade allowed for a significantly improved network…

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Articles Leveraging Telecom APIs to Bring Your Omnichannel Cus... November 8, 2019

Investing in omnichannel customer communication strategies is becoming a higher priority for business decision makers looking to deliver increased ROI on their customer service IT investments. A report by Aberdeen…

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Articles Moving Enterprise Comms to the Cloud? Why Some Organi... September 30, 2019

While many enterprises are already leveraging fully cloud-based communication offerings, others are moving at a different pace and embracing a hybrid approach to cloud-based telecom deployment. A hybrid deployment approach,…

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Articles Building communications apps with PaaS – Part 1 February 10, 2016

The digital era has given rise to endless possibilities in how we communicate and collaborate with one another. But to realize those possibilities, developers need a faster, easier way to…

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Inside Flowroute Flowroute: A Look Back February 2, 2016

With Flowroute headquarters making an exciting move to a new space in the historic Seattle Tower, I thought it would be a good time to look back on the hard…

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