Articles
APIs Can Help Bring Omni-Channel to ‘the Edge’
March 17, 2020
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By Moshe Beauford, UC Today This article is condensed and originally appeared in UC Today. According to experts, ‘the Edge’ is where business comms should be. Allowing customers to directly call or…
Articles
Elevating Customer Experience with SMS and MMS
March 4, 2020
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Enterprises in various industries are realizing the significant benefits that incorporating messaging functionality into their customer engagement strategies can have on improving user experience and increasing overall ROI on IT…
