Articles
The Future of Customer Service: Omnichannel at the Ed...
May 26, 2020
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This article is condensed and originally appeared in VMblog. In recent months, we’ve seen a spike in the global demand for delivery and drive-up services due to the number of consumers staying…
Articles
Leveraging Telecom APIs to Boost Omnichannel Customer...
May 24, 2020
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Delivering superior customer service is nonnegotiable in today’s climate. As end user’s communication preferences change, enterprises must also change the way they interact with their customers. Right now, companies around…
Articles
APIs Can Help Bring Omni-Channel to ‘the Edge’
March 17, 2020
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By Moshe Beauford, UC Today This article is condensed and originally appeared in UC Today. According to experts, ‘the Edge’ is where business comms should be. Allowing customers to directly call or…
