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Articles New Flowroute WebRTC to VoIP Customer Beta Program August 5, 2019

To kick off the ClueCon developer conference in downtown Chicago, Aug. 5-8, which Flowroute is sponsoring, we launched WebRTC to VoIP via beta opt-in, enabling our customers to receive calls…

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Tips & Resources What is CNAM and how can it work for your business? December 2, 2015

Trying to leverage your brand on sales calls? Searching for another way to treat your clients with a personalized touch? You’re in luck. Caller-ID Name (CNAM) is a fast, easy…

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Tips & Resources Using advanced signaling to detect call center fraud August 27, 2015

According to Pindrop Security, one in every 2,500 calls is a fraud attempt. Call center fraud is on the rise, especially with the increased use of IP-telephony, making it cheap…

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Tips & Resources C-level SIP trunking benefits February 3, 2015

SIP trunking is more than cost-cutting communications technology, it is a strategic business tool bearing significant organizational benefits, including enhanced productivity, improved unification/interop, and customizable fraud control. A poll conducted…

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Articles Strengthen customer loyalty with remote support April 25, 2014

In the world of technology services, like providing real-time communications, your competition isn’t the biggest threat to your business. You are. Research house Informa Telecoms + Media says churn is…

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Articles How mobile changes everything for call centers April 8, 2014

Mobile technology has changed everything by putting the world at all our fingertips. The way we expect to interact with information has evolved dramatically. And because they are essentially a…

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Articles Building Call Centers in the Cloud March 10, 2014

A few weeks ago, when I told you all about innovating your phone system with telecom apps, I mentioned Calltacular as a business built using Plivo. Well, Calltacular saw the…

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Articles A WebRTC Enhanced Customer Service Experience July 22, 2013

It’s 2013 and a phone call to customer service is still regarded as one of the most burdensome experiences. There are numerous services like LucyPhone or GetHuman that advertise a…

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