Call Centers | Flowroute Blog


Articles Is It Time to BYOC (Be or Bring Your Own Carrier)? February 1, 2021

This article is condensed and originally appeared on As the shift to cloud-based services continues, the BYOC model offers an attractive option for customization, control and cost savings. The…

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Articles Flowroute’s HyperNetwork Safeguards Against Disaste... January 29, 2021

In today’s digital age, running a business requires a robust, secure and reliable network infrastructure. A network infrastructure provides an organization with vital communication paths and services between its users,…

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Articles Reflecting on 2020 and the Cloud Telecom Trends Predi... December 11, 2020

The past year has proven to be different than anyone could have anticipated with the onset of the novel coronavirus and the resulting impacts that have continued to influence industries…

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Articles Detecting Call Center Fraud with Advanced Signaling October 16, 2020

Call Center fraud can have drastic impacts on the business the call center supports, as well as the customers who engage with the call center and share their data. Additionally,…

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Articles How WebRTC is Evolving Contact Centers in the Sharing... September 11, 2019

This article is condensed and originally appeared on MSP Insights The sharing economy model continues to flourish. Uber, Lyft and Airbnb have become extremely popular, disrupting their respective industries, and…

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Articles New Flowroute WebRTC to VoIP Customer Beta Program August 5, 2019

To kick off the ClueCon developer conference in downtown Chicago, we launched WebRTC to VoIP via beta opt-in, enabling our customers to receive calls from web users with existing VoIP…

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Tips & Resources What is CNAM and how can it work for your business? December 2, 2015

Trying to leverage your brand on sales calls? Searching for another way to treat your clients with a personalized touch? You’re in luck. Caller-ID Name (CNAM) is a fast, easy…

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Tips & Resources Using advanced signaling to detect call center fraud August 27, 2015

According to Pindrop Security, one in every 2,500 calls is a fraud attempt. Call center fraud is on the rise, especially with the increased use of IP-telephony, making it cheap…

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Tips & Resources C-level SIP trunking benefits February 3, 2015

SIP trunking is more than cost-cutting communications technology, it is a strategic business tool bearing significant organizational benefits, including enhanced productivity, improved unification/interop, and customizable fraud control. A poll conducted…

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Articles Strengthen customer loyalty with remote support April 25, 2014

In the world of technology services, like providing real-time communications, your competition isn’t the biggest threat to your business. You are. Research house Informa Telecoms + Media says churn is…

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Articles How mobile changes everything for call centers April 8, 2014

Mobile technology has changed everything by putting the world at all our fingertips. The way we expect to interact with information has evolved dramatically. And because they are essentially a…

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Articles Building Call Centers in the Cloud March 10, 2014

A few weeks ago, when I told you all about innovating your phone system with telecom apps, I mentioned Calltacular as a business built using Plivo. Well, Calltacular saw the…

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