Today’s workplace is quite different than it was a decade ago. Due to globalization, increased sophistication of digital technologies and more employees working remotely, modern workplace tools have evolved to…
This article is condensed and originally appeared on MSP Insights The sharing economy model continues to flourish. Uber, Lyft and Airbnb have become extremely popular, disrupting their respective industries, and…
To kick off the ClueCon developer conference in downtown Chicago, we launched WebRTC to VoIP via beta opt-in, enabling our customers to receive calls from web users with existing VoIP…
The API movement is making the integration of calling and messaging capabilities easier than ever. The Future of Telecom A new wave of telecom providers are eliminating the barriers to accessing…
For the sake of simplicity, some companies are choosing not to manage conference calling on their Private Branch Exchange (PBX). Instead, they’re outsourcing that functionality to conference calling services. There…
This past week Flowroute attended ClueCon 2015 an annual conference created for developers, by developers who focus on creating innovative voice and messaging apps & services. Flowroute has long been…
We’ve all had terrible experiences calling in for customer service. And we know the damage they can do to customer relationships. A study by Accenture said 51% of customers who…
The foundation of converged communications is flexible IP connectivity between all endpoints. Most organizations aren’t ready, and one important weakness is a reliance on dated telephony carrier technology. Find out…
We’re all doing business all over the place. Clients are all over the globe. Remote and home offices create a dispersed workforce. For that reason, conference calls are a daily…
The way we communicate tomorrow won’t be very different than today. Until telepathy makes its way into the global DNA pool, we’ll keep talking to each other through a variety…