Customers are often a north star for businesses. Understanding customer personas and preferences help companies set effective strategies that drive loyalty and long-term business growth. However, there’s another side to…
Each November, we’re reminded of the global efforts to protect against telecom fraud during International Fraud Awareness Week. As a refresher, telecom fraud includes any activity designed to abuse and…
Call Center fraud can have drastic impacts on the business the call center supports, as well as the customers who engage with the call center and share their data. Additionally,…
When workplaces across the country shut down and employees started working remotely during the pandemic, leaders faced an increase in cyber and physical threats to their business. One CNBC survey…
Our award-winning customer success team works with our partners and customers every day to prevent telecom fraud. We are also active members of key industry and regulatory organizations that are…
The GSMA, which is the trade body which represents the interests of mobile network operators worldwide, defines International Revenue Share Fraud (IRSF) is a form of fraud where the perpetrator…
It’s an ongoing challenge to stay in front of bad actors when it comes to telecom fraud. In 2020 much of the effort to address fraud management and fraud prevention…
Software-based IP communications continue to grow in popularity because of the added reliability, reach and control they allow businesses to have over their telecom resources. However, as more developers continue…
Have you received calls lately from local numbers, and then you’ve answered it because you thought it was someone you know? You are not alone. Caller ID lets consumers avoid…
