Articles
The Benefits of Self-Service Telecom Models
February 9, 2022
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Intuitive. On-demand. Personalized. These descriptors are being used more and more to illustrate “the ideal customer experience (CX).” And a growing number of organizations are turning to their enterprise technologies…
Articles
Responding to Customer Demand with Deeper Customizati...
August 21, 2020
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This article is condensed and originally appeared in VMblog. As technology evolves, the way consumers prefer to interact with businesses also changes. In order to stay ahead of these changing…
