Omnichannel on the edge

Tags

Podcast: Flowroute APIs help resellers offer unique e... September 16, 2020

For the link to the podcast recording, please visit Cloud Communications Alliance as well as Telecom Reseller. According to Flowroute Business Development Manager Evan Griffiths, APIs offer a path for…

Read More
Maintaining Connection During Market Changes with Flo... May 30, 2020

Whenever market changes occur, businesses pay special mind to their investments and expenses to maintain operations as efficiently as possible. Customer demand plays a major role in determining a company’s…

Read More
The Future of Customer Service: Omnichannel at the Ed... May 26, 2020

This article is condensed and originally appeared in VMblog. In recent months, we’ve seen a spike in the global demand for delivery and drive-up services due to the number of consumers staying…

Read More
Leveraging Telecom APIs to Boost Omnichannel Customer... May 24, 2020

Delivering superior customer service is nonnegotiable in today’s climate. As end user’s communication preferences change, enterprises must also change the way they interact with their customers. Right now, companies around…

Read More