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Articles How WebRTC is saving contact centers and building loy... January 23, 2015

We’ve all had terrible experiences calling in for customer service. And we know the damage they can do to customer relationships. A study by Accenture said 51% of customers who…

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Articles SIP trunking webinar: Weapon of mass connection August 14, 2014

The foundation of converged communications is flexible IP connectivity between all endpoints. Most organizations aren’t ready, and one important weakness is a reliance on dated telephony carrier technology. Find out…

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Articles Conference Calling: How to keep calls productive July 10, 2014

We’re all doing business all over the place. Clients are all over the globe. Remote and home offices create a dispersed workforce. For that reason, conference calls are a daily…

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Articles Future-proofing business communications July 3, 2014

The way we communicate tomorrow won’t be very different than today. Until telepathy makes its way into the global DNA pool, we’ll keep talking to each other through a variety…

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Tips & Resources WebRTC your FreeSWITCH May 20, 2014

We harp on about Unified Communications quite a bit. One of the new up-and-coming technologies regarding UC is WebRTC. WebRTC can put click-to-call capabilities within reach of web developers without…

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Articles Building Call Centers in the Cloud March 10, 2014

A few weeks ago, when I told you all about innovating your phone system with telecom apps, I mentioned Calltacular as a business built using Plivo. Well, Calltacular saw the…

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Articles How to innovate with your POTS connection January 29, 2014

Everything’s a mess. The world of communications technology is at a tangled crossroads that seemingly forks off in every direction, even (and sometimes especially) backwards. Just trying to decide how…

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Articles Unified Communications: Why everybody’s doing i... January 7, 2014

When Unified Communications came on the scene a few years back, everyone expected the technology to spread faster than rumors after an office Holiday party. These days most of the…

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Articles Are you WebRTC ready (ahead of the competition)? December 31, 2013

WebRTC is not a thing. It’s a technology standard. You will never hold it. You can’t see it (just what it does). Or install it (which is the whole point)….

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Events The future of VoIP walks into a room… August 14, 2013

Tomorrow’s telecommunications were in jeopardy if anything happened to the Hyatt Chicago Magnificent Mile last week (Aug 6-8). A collection of the world’s leading VoIP experts assembled for

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Articles A WebRTC Enhanced Customer Service Experience July 22, 2013

It’s 2013 and a phone call to customer service is still regarded as one of the most burdensome experiences. There are numerous services like LucyPhone or GetHuman that advertise a…

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Articles Are you making the most of WebRTC? July 11, 2013

I’m willing to bet a week and a half of steak lunches that you’ve at least heard the term WebRTC. Otherwise, why’d you click? WebRTC is nothing new. It’s something…

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