Whether you’re installing a system or having one installed for you, if you don’t plan out your VoIP system features beforehand, you run the risk of creating an ongoing monster…
OK, you can’t stretch customer attention spans with total control of your VoIP system. But with the ability to immediately change your VoIP system, you can
Just like skinning a cat, there are many ways to build High Availability into your telephone system. Obviously, you’re going to build in redundancies, and manage load balancing, because you…
The world of VoIP can be dangerous if you’re not paying attention. Protecting yourself and your business starts with knowing the threats. Mark Collier knows telephone security. As CTO and…
To get a pro’s advice on how to know if you and your VoIP provider are compatible, Flowroute talked to Mark Crane, VoIP developer and creator of FusionPBX. FusionPBX is…
OK, LOST left the airwaves before the Kardashians got famous, but the show still holds valuable lessons about how to treat your customers. It starts with trust. A recent study…
The person who sets up the goal is just as important as the one who scores, if not more so. It’s why you’re always looking for ways to get your…
Our brains instantly make snap judgments, and form very real perceptions and opinions about everything we encounter. The first thing every caller notices about your phone system is your
We’ve all heard the terms hosted VoIP, and managed VoIP. But definitions seem [tippy title=”varied”] Hosted VoIP is really any service hosted off premises such a cloud based PBX service…
It’s 2013 and a phone call to customer service is still regarded as one of the most burdensome experiences. There are numerous services like LucyPhone or GetHuman that advertise a…
Transcoding is a danger to call quality and even call viability. The issue is, translating codecs can cause
“Why don’t you support G.722?” It’s a question we’ve heard more than once. People are very interested in G.722 wideband audio codec because
