Trying to leverage your brand on sales calls? Searching for another way to treat your clients with a personalized touch? You’re in luck. Caller-ID Name (CNAM) is a fast, easy…
We’ve been living in a legacy T1 world for quite some time, and businesses in particular have unfortunately become resigned to accept its inherent limitations. It’s become the norm to…
At Flowroute we are a software company that just happens to be a telecom carrier. We deliver value to our customers through our ability to build software that allows us…
We are on the cusp of the next wave of innovation in telecommunications, driven by the application developers with a vision for how creative application of communications within their apps…
According to Pindrop Security, one in every 2,500 calls is a fraud attempt. Call center fraud is on the rise, especially with the increased use of IP-telephony, making it cheap…
Carriers that lean on traditional models of telephony delivery won’t survive the massive changes reshaping the industry. In the face of the technology revolution driving the shift, SIP trunking provides…
One way audio is a common issue that we’re often called upon to troubleshoot. Frequently, the reason for the trouble falls under a couple of easy diagnoses. Here are some…
Have you ever called support, only to find that the agent tasked with solving your issues knows less about the product than you? Last week I needed tech support for…
When upgrading your business phone system, you have a number of important decisions to make that will have significant impact on the success of your transition. The first choice you…
When you’re shopping for an enterprise SIP trunking provider, you read a lot of web content written to assure you that each offering aligns closely with a broadly inclusive set…
SIP trunking is more than cost-cutting communications technology, it is a strategic business tool bearing significant organizational benefits, including enhanced productivity, improved unification/interop, and customizable fraud control. A poll conducted…
