For the link to the podcast recording, please visit Telecom Reseller Why should companies use cloud communications tools? How can cloud-based communication tools help businesses facilitate remote work and maintain…
True collaboration means having the ability to connect anytime, anywhere. But legacy communications systems do not always deliver the agile connection modern businesses and customers need. As a result, we are…
It seems as though nearly every person with a phone has experienced an increase in robocalling in recent years. In 2019, 58.5 billion robocalls were placed nationwide, equaling approximately 178.3…
Artificial intelligence (AI) is dominating conversations in the tech industry, with researchers suggesting that by 2025, the AI market will be valued at $169 billion. Implementing AI-enabled technologies in business…
The global telecom API market has grown significantly over the past several years and is predicted to continue to grow as more communication service providers (CSPs) look to automate and…
This article is condensed and originally appeared in UC Today According to a 2018 Spiceworks survey, 98 percent of enterprises still use on-premises servers. The survey, which featured over 1000 IT professionals…
Investing in omnichannel customer communication strategies is becoming a higher priority for business decision makers looking to deliver increased ROI on their customer service IT investments. A report by Aberdeen…
Migration tips: Moving from legacy to cloud communications Cloud-based telecom services have become pivotal for organizations looking to scale new offerings and improve user experience for their customers. While there…
This article is condensed and originally appeared in UC Today The adoption of cloud-based communication services is widespread among businesses in the U.S. because these solutions allow companies to innovate…
Despite the handful of benefits cloud-based telecom services offer, some companies are still hesitant to embrace cloud solutions because they are still relatively new to the global market. As business…
While many enterprises are already leveraging fully cloud-based communication offerings, others are moving at a different pace and embracing a hybrid approach to cloud-based telecom deployment. A hybrid deployment approach,…
This article originally appeared on UC Today. Despite the benefits APIs offer, selecting the right cloud-communications provider isn’t always simple. In fact, there is a growing mix of competing cloud…
